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Frozen Ridge

FrozenRidge's Privacy and Security Policy

Last Updated: March 21, 2013

FrozenRidge, LLC, a California Limited Liability Company ("FrozenRidge" or "we" or "us" or "our") respects your right to privacy and shares your concern about the security of any information you may submit to FrozenRidge. This FrozenRidge's Privacy and Security Policy (the "Privacy Policy") covers the collection, use, and disclosure of personal information that may be collected by FrozenRidge when you visit FrozenRidge's websites (collectively, the "Site") or use any of FrozenRidge's other services (together with the Site, the "Services"). Please take a moment to read the following to learn more about our information practices, including what type of information is gathered on our Services, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.

What information about me does FrozenRidge collect?

Personal Information. FrozenRidge collects personal information only if you voluntarily choose to share such information with FrozenRidge. You may browse the Site without disclosing any personal information. However, in order for you to take advantage of particular opportunities provided through the Services, we may require that you furnish personal information. When you set up an account, sign up for newsletters or participate in surveys, FrozenRidge may collect personal information such as your name and email address. If you place an order on the Site, FrozenRidge may request and collect personal information such as your name, e-mail address, mailing address, telephone number, and credit card information. You also may choose to send FrozenRidge personally identifying information in an e-mail message containing information or inquiries about FrozenRidge's Services. There are several other opportunities for you to share personal information about yourself with FrozenRidge on the Services. This may include information about you such as your interests, your name, and your mailing address and e-mail address. Submission of this information is strictly voluntary.

Anonymous or Aggregated Data. FrozenRidge collects and stores certain data about the use of FrozenRidge's Services on an aggregate and/or anonymous basis. FrozenRidge does not link this information to anything personally identifiable to you. FrozenRidge only uses this information for system administration and to help FrozenRidge develop ideas about how it might improve and optimize its Services.

Cookies and Other Technologies. Like many websites, we may use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We may use cookies for two purposes. First, we may utilize persistent cookies to save your login information for future logins to the Site. Second, we may utilize session ID cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by our users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and Services and then close your browser. Third party advertisers on the Site may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions or all functionalities of the Services. We and our service providers may also use "pixel tags," "web beacons," "clear GIFs," or similar means in connection with Site pages and HTML-formatted e-mail messages to, among other things, track the actions of Site users and e-mail recipients, to determine the success of marketing campaigns and to compile aggregate statistics about Site usage and response rates. We may also engage one or more third party service providers to serve online advertisements on our behalf. They may use a "pixel tag" to collect anonymous information about your visits to this Site and to other websites, and they may use that information to target advertisements for goods and services. This information is collected anonymously, in a manner that does not personally identify you.

IP Address. When you visit and interact with the Site, FrozenRidge and/or third parties with whom FrozenRidge has contracted to provide services to FrozenRidge may collect IP Addresses. Your Internet Protocol (IP) address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the Site, along with the time(s) of your visit(s) and the page(s) that you visited.

Data transmitted to use the Services. Any data that you transmit to FrozenRidge that is not your own personal information, but is transmitted in specifically in order to use the Services is defined herein as your "Subject Data."

How does FrozenRidge use information about me?

Fulfillment of Requests. FrozenRidge may use personal information about you to fulfill requests made by you such as to respond to your email inquiry, fill your order or add you to our mailing list.

Purchases. When you make a purchase through the Site, we may collect your credit card number or other payment account number, billing address and other information related to such purchase from you, and may use such information in order to fulfill your purchase.

Administrative or Transactional Communications. From time to time, we may use personal information about you to send to you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative or transactional information. Because this information may be important to your use of the Services, you may not opt-out of receiving such communications.

Other Communications. If you choose to share any personal information with FrozenRidge, FrozenRidge may store it and use it for marketing purposes, including e-mailing you with special promotions and other programs of interest. FrozenRidge may also use this information to contact you for matters relating to your use of the Services. If the information is sent as part of a Services evaluation, FrozenRidge may also use the information to contact you about your comments.

Testimonials. As you are informed prior to submitting testimonials or stories to us through the Services, we may make such information public or use such information in our promotional materials.

E-mails to Friends. We may provide functionality to permit you to send messages regarding Services-related content to a friend through the Site. If you wish to use this feature, you may be required to provide us with, and we may use, your friend's e-mail address so that we can facilitate your sending of such message to your friend. Please make sure that you have the right to submit your friend's email to us. We will not use your friend's information other than to facilitate your sending of this one time message

Promotions. We may operate sweepstakes, contests and similar promotions (collectively, the "Promotions") through the Services. We typically ask you for certain personal information when you enter and, if applicable, win a Promotion. We will use your email address to contact winners. You should carefully review the rules, if any, of each Promotion in which you participate through the Services, as they may contain additional important information about our use of personal information about you. To the extent that the terms and conditions of the Promotion rules concerning the treatment of personal information about you conflict with this Privacy Policy, the terms and conditions of the Promotion rules shall control.

Internal Business Purposes. We may also use personal information about you for our internal business purposes, such as data analysis, audits, order fulfillment, workflow planning and other similar purposes.

Compliance with Applicable Law. We may need to collect and retain personal information about you in order to comply with applicable laws and to respond to requests from public authorities, including public authorities outside your country of residence.

Subject Data. FrozenRidge will only use this Subject Data to perform the Services at your request and for our internal business purposes.

To whom does FrozenRidge disclose information about me?

FrozenRidge does not share, rent or sell your information to another company in ways other than disclosed in this Privacy Policy.

Third Party Agents and Service Providers. We work with third party agents and service providers who may provide services including but not limited to data analysis, payment processing, order fulfillment and other services of an administrative nature. We may share personal information about you with third parties for the purpose of enabling these third parties to provide these types of services (for example, if you choose to make a purchase through the Site, we may share personal information with our third party service providers to fulfill your purchase, including, without limitation, to process your credit card or payment account number or to ship products to you). FrozenRidge requires that its agents and service providers that have access to such personal information properly safeguard that personal information and use it only for the purpose that it was collected and not for their own promotional marketing.

E-mails to Friends. Please note that any personal information you provide in connection with sending messages regarding Services-related content to a friend through the Site, such as your name and your e-mail address, will be disclosed to your friend.

Promotions. We may share the personal information you provide in connection with Promotions with third party sponsors of such Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate through the Services, as they may contain additional important information about a sponsor's or other third party's use of personal information about you. To the extent that the terms and conditions of such rules concerning the treatment of personal information about you conflict with this Privacy Policy, the terms and conditions of such rules shall control.

Information Posted by Visitors. FrozenRidge may make available through the Services functionality to which you are able to post information and materials (for example, on message boards, forums, chat functionality and blogs, among other services). Please note that any information you disclose through the Services becomes public information, and may be available to other users of the Services and to the general public. We urge you to exercise discretion and caution when deciding to disclose personal information, or any other information, on the Services. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL INFORMATION YOU VOLUNTARILY DISCLOSE THROUGH THE SERVICES.

Testimonial Copy. If you submit a story or testimonial to FrozenRidge, we may make those comments public or incorporate them into our promotional materials.

Assignment. We may transfer any and all information that we collect from users of the Services to a FrozenRidge affiliate or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of FrozenRidge's business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).

Others. In addition, FrozenRidge may (and you authorize FrozenRidge to) share your personal information with third parties:

  • if FrozenRidge determines that it is required to do so by law or to comply with legal process;
  • to respond to a request from the government or another public authority;
  • to prevent prohibited or illegal activities;
  • to assist or support a third party's theft investigation involving FrozenRidge services or a third party's theft prevention efforts relating to their products;
  • to enforce our terms and conditions or any of our policies or usage guidelines for specific products or services;
  • if it is necessary in FrozenRidge's opinion to do so to prevent, investigate, detect or prosecute criminal offences or attacks on the technical integrity of the Services or FrozenRidge's network;
  • if it is necessary in FrozenRidge's opinion to do so to protect the rights, privacy, property, or safety of FrozenRidge or its employees, FrozenRidge affiliates, the users of its Services, or the public;
  • to enforce FrozenRidge's rights against you or in connection with your breach of this Privacy Policy or FrozenRidge's Terms of Use;
  • to permit us to pursue available remedies or limit the damages that we may sustain; or
  • if FrozenRidge has your consent.

What does FrozenRidge do to protect the data transmitted through the Services?

We will take the appropriate legal, organizational, and technical measures to protect personal information to protect personal information, including sensitive information such as credit card information, from loss, misuse and unauthorized access, disclosure, alteration and destruction. However, regardless of the effectiveness of our security measures, no security system is impenetrable. We ask that you do your part by, at a minimum, keeping any computer passwords you use to access the Internet strictly confidential. If at any time you believe that your interaction with the Services is no longer secure, please let us know as soon as possible.

How can I remove or transport my data?

You can remove any information you provide via the Services at anytime by logging in to your account. When you request that we delete your FrozenRidge account, your data will be permanently expunged from our primary production servers and further access to your account will not be possible. However, portions of your data, consisting of aggregate data derived from your account information, may remain on our production servers indefinitely. Your data may also remain on a backup server or media. FrozenRidge may keep these backups to ensure our continued ability to provide the Services to you in the event of malfunction or damage to our primary production servers. We also reserve the right to use any non-personally identifiable data derived from or incorporating your personal information.

What about linked sites and third-party software and applications?

For your convenience, FrozenRidge may include links to or allow its Services to connect to third party sites, products and services (the "Third Party Services"). You should carefully review security/privacy policies of any Third Party Services accessible from or connected to our Services. Such Third Party Services have their own policies and data collection, use, and disclosure practices. Please consult each applicable third party's policies and practice. FrozenRidge is not responsible for the policies or practices of such third parties. The information practices of those Third Party Services are not covered by this Privacy Policy. These Third Party Services may send their own cookies to users, collect data, or solicit personal information.

If you choose to download and use Third Party Services for use in connection with FrozenRidge Services, you should read carefully the terms of use for such Third Party Services and the privacy statements of such third parties. FrozenRidge is not responsible for the collection, use or disclosure of any information you share with any third parties.

Does FrozenRidge offer opt-outs relating to marketing?

If and when you create a FrozenRidge account you may be presented with the opportunity to receive (opt-in) marketing-related emails from FrozenRidge and from our select third party partners. If you no longer wish to receive the marketing-related emails you've requested from us, you may opt out of receiving these emails by following the unsubscribe instructions within each email communication or by logging into your FrozenRidge account and changing your email preferences.

You may also send us an email at marketing@frozenridge.co. Please specify clearly which of the following choices you are opting out of:

  • Receiving marketing-related emails from FrozenRidge; and/or
  • Allowing FrozenRidge to share personally identifiable information about you with third parties for their marketing purposes.

Please note that if you opt out as described above, we will not be able to remove personally identifiable information about you from the databases of third parties with whom we have already shared personally identifiable information about you (i.e., third parties to which we have already provided personally identifiable information about you as of the date on which we implement your opt-out request). If you wish to cease receiving marketing-related emails from such third parties, please contact those third parties directly, or utilize any opt-out mechanisms set forth in their respective privacy policies or marketing-related emails.

Special Notification for California Residents — Your Privacy Rights. Individual customers who reside in California and have provided personal information to FrozenRidge may request information about FrozenRidge's disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us at the address listed below. This request may be made no more than once per calendar year.

How can I access or change information about me?

If you would like to request access to personal information about you or if you would like to request that FrozenRidge correct, amend, suppress or delete personal information through its Services please contact FrozenRidge at privacy@frozenridge.co. FrozenRidge will respond to your request for access within 30 days. Please note, however, that certain personal information may be exempt from such access, correction, objection, suppression or deletion rights pursuant to applicable data protection laws or the EU/US Safe Harbor.

What is FrozenRidge's policy regarding children's use of FrozenRidge's services?

While FrozenRidge encourages everyone to visit its Site and learn about the company and its technology and applications, FrozenRidge has no desire to collect information from those under the age of 13. Any instance of personal information about a child under the age of 13 being collected would be purely accidental and unintentional. If a minor would like to submit information to FrozenRidge, FrozenRidge asks that the child's parent submit the information on his or her behalf. FrozenRidge strongly encourages parents to take an active role in their children's use of the Internet and to take appropriate steps to ensure a positive and safe experience.

Where can I learn more about using the Internet and protecting my privacy?

The United States Federal Trade Commission has a web page http://www.ftc.gov/privacy/index.html devoted to providing you with information about protecting your privacy online. FrozenRidge encourages you to familiarize yourself with the concepts discussed on this page.

What are FrozenRidge's policies on data retention and integrity?

We will retain personal information about you for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law and/or regulations. We also take reasonable steps to ensure that personal information we process is reliable for its intended use, accurate, and complete as necessary to carry out the purposes described in this Privacy Policy.

Privacy Policy Changes

If FrozenRidge makes changes to this Privacy Policy, these changes will be posted on the Site in a timely manner. FrozenRidge reserves the right to modify this privacy statement at any time, so please review it frequently. You can determine when this Privacy Policy was last revised by referring to the "Last Updated" legend at the top of this page. Any changes to this Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Site. Use of the Services following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

Jurisdictional Issues

The Services are controlled and operated by FrozenRidge from the United States. FrozenRidge does not represent or warrant that the Services, or any part thereof, are appropriate or available for use in any particular jurisdiction. Those who choose to access the Services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the Services' availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.

Contact Us

FrozenRidge welcomes your questions and comments about security and privacy. If you have any questions or concerns, please send an e-mail to privacy@frozenridge.co. We will investigate and attempt to respond to any question or resolve complaints and disputes in a timely fashion.